A Message from Bright Light Cleaning LLC on COVID19:
In the midst of the COVID19, first and foremost, our thoughts and prayers go out to everyone that is being directly and indirectly affected by this pandemic. We are especially inspired by the courage and compassion of those on the front lines, putting themselves at risk to help others. May our hope in God and in our humanity for one another, help us all get through these uncertain times.
At Bright Light Cleaning, high standards of cleanliness have always been our normal practices. With the developing crisis of the Coronavirus, we recognize how crucial our role and responsibility is in contributing to the health and well-being of our customers, staff members and communities. We want to update you on the extended measures that we are taking to help prevent the spread of the virus.
First, we are following all the city and state mandates and the recommendations of the CDC for our self-care and that of our families and homes. Our staff is also aware that they are NOT to present themselves to work if they feel under the weather. We have also asked our current clients to let us know if they are feeling ill so we can reschedule the service. In addition, we are in daily communication with our staff educating them on all the developing information to better serve our clients. We are practicing extended hygiene measures such as washing hands very often, wearing new gloves and masks at every property. Our commercial grade disinfecting solution is still being used for the sanitation of all the high-touch areas of a property. All work supplies and equipment are being disinfected between jobs. Also, hot water and bleach is being used, as usual to laundered items. Even shoes and interior of vehicles are being sprayed with Lysol. Clients are also free to provide us (if you don’t already do so) with their own cleaning supplies and equipment.
We will continue to assess the situation and make all necessary arrangements keeping everyone’s health and well-being the number one priority. We are looking forward to serving you during and after these uncertain times and we thank you for your continuous support and loyalty.
Wishing you and your loved ones health and safety!
Bright Light Cleaning LLC
Q: Does Bright Light Cleaning LLC require a contract?
A: No. We do not require a contract.
Q: Do I need to be home when cleaners arrive? How will you get in?
A: No, you do not need to be home. We don't require for you to be in or out of your home while we clean. We usually enter the home using a key the client has trusted us with. These arrangements are made when you set your first appointment.
Q: How many heroes (cleaners) will be sent to my home? Will it be the same heroe (cleaner)?
A: The first initial cleaning usually requires 2-4 cleaners since it is a deep cleaning. After the inital cleaning, the amount of cleaners sent to your home depends on the size of your home. We try our best to send the same heroes unless they are off or sick.
Q: What if something is broken or damanged or stolen?
A: We highly value being trusted into the privacy of your home. Rest assure we are bonded and insured for your peace of mind. Our heroes are also very careful and mindful and have been carefully screened with verified references. In addition, we do on the job pop-visits to supervise their work.
Q: How and when do I pay?
A: We accept cash or checks and they can be left for our heroes to pick up on the day of service. Some clients even make one payment for all the visits of that month to avoid numerous checks. You can also use credit/debit card or check online.
Q: Do you bring your supplies or do I need to provide them?
A: Bright Light Cleaning is proud to customize our services according to the needs and wants of our customers. We can bring our own supplies or use yours if you prefer.
Q: What if I need to reschedule a visit?
A: Should an issue arise and you need to reschedule your cleaning, please let us know as soon as possible (at least 24 hours in advance). A cancellation fee of $50 is applied if no notice is given.
Q: What to do if I am not satisfied with the cleaning of my home?
A: Please contact us as soon as possible and please take plenty pictures for reference. Even though our cleaners are extremely detailed and thorough, they are also human and make mistakes. Thankfully, they are also eager to please and learn from their mistakes. We'll be happy to hear and to address all your concerns right away. We will send our cleaners back to rectify any issues or offer you a full/partial refund.
Q: What if my cleaning appointment falls on a holiday?
A: When this happens, our office will call you a couple of weeks/days ahead to discuss a rescheduling date.
Q: Are you pet friendly?
A: Of course, they are part of your family! To ensure that we work without distractions and interruptions, please provide us with any instructions and directions regarding your pets.
Q: Is there anything the cleaners do not do?
A: Yes. Our cleaners do no clean artificial plants and for sanitary reasons, do not pick up pet feces.